Hyundai Motor Co., Ltd. (hereinafter referred to as the 'Company') has adopted the following personal information processing policy to protect customers' personal information and to handle related complaints promptly and smoothly in accordance with Article 30 of the 「Personal Information Protection Act」 Established and published.
We process and retain personal information within the period of retention and use of personal information in accordance with laws and regulations or within the period of retention and use of personal information agreed upon when collecting personal information from customers.
The personal information being processed will not be used for any purpose other than the following, and if the purpose or item of use is changed, necessary measures such as obtaining separate consent pursuant to Article 18 of the 「Personal Information Protection Act」 will be implemented.
|Service Classification||Purpose of collection and use||Collectibles||retention period|
|Use of the website (members)|| - Personal identification and authentication according to membership service use
- Provision of permanent exhibition, program, event and test drive reservation service
- Marketing utilization such as latest information and event information
- Customer inquiry consultation and complaint handling
| [Required items]
ID, name, date of birth, gender, domestic/foreign status, encrypted identification information (CI), mobile phone number, email, service use record, access log, cookie, access IP information
Home address, Work address, home phone number, work phone number
| Until 5 days after membership withdrawal
- Immediate destruction if there is no service use history
- If there is payment and service use history, separate storage for up to 4 years
|Use of the website (non-members)|| - Provision of permanent exhibition, program and event services
- Consultation for customer inquiries and handling of complaints
| [Required items]
ID, name, mobile phone number, encrypted password, service use record, access log, cookie, access IP information
|Until 5 days have elapsed from the last access date or until 5 days have elapsed since the date of viewing|
|Exhibition reservation service (member/non-member)|| - Provision of permanent exhibition service
- Order/payment processing and payment information management
- Payment approval or cancellation result history and statistical information
- Reservation information information
| [Required items]
Name, mobile phone number, card number, point usage information
※Credit card and check card numbers are encrypted information that has undergone de-identification measures, and information about the actual card number cannot be known.
Visited vehicle number
| [Member] Until 5 days after membership withdrawal (However, until 5 days after the viewing date if the viewing date reserved by the member is after the withdrawal date)
- 5 years (separate DB storage) in case of payment history
- Handling of consumer complaints or disputes 3 years if there is a history
(separate DB storage)
Up to 5 days after the reservation date
- 5 years if there is a payment history (separate DB storage) - 3 years (separately
) if there is a history of handling consumer complaints or disputes
DB separate storage)
|Test drive reservation service (member/on-site reservation)||- Test drive service provision - Order/payment processing and payment information management - Use of history and statistical information of payment approval or cancellation results - Response to accidents such as insurance handling in case of test drive accident - Handling fines/negligence due to non-compliance with traffic laws - Theft of test drive vehicle Prevention and operation management, customer complaints, etc.||[Required items] Name, date of birth, mobile phone number, gender, signature, card number, point usage information ※Credit card and check card numbers are encrypted information that has undergone de-identification measures, and information about the actual card number cannot be known. [Optional items] Visited vehicle number, e-mail||[Member] Until 5 days after membership withdrawal (However, until 5 days after the viewing date if the viewing date reserved by the member is after the withdrawal date) - 5 years (separate DB storage) in case of payment history - Handling of consumer complaints or disputes 3 years if there is a history (separate DB storage) [On-site reservation] Up to 5 days after the reservation date - 5 years if there is a payment history (separate DB storage) - 3 years if there is a history of handling consumer complaints or disputes ( Separate DB storage)|
|Customer Center Consultation|| - Confirmation of customer identity
- Provision of exhibition and test drive reservation service
- Customer consultation and complaint handling/collection of opinions
| [Required items]
Mobile phone number, call history (recording), information generated through customer consultation [Optional items] - ID, name, date of birth, e-mail, visited vehicle number, gender
when using reservation service
|Call history (record) 5 years|
|Marketing and advertising utilization (members)|| - Sending out webzine such as newsletters
- Information on new menus or events for kitchens and cafes
- Selection of event winners and provision of prizes
- Information on advertising related to new service development and events
- Utilization of statistical analysis data for each customer, market research
| [Required items]
Name, mobile phone number, email
|From the time of consent to receiving marketing information until membership withdrawal/inactive account conversion or refusal to receive marketing information|
In this case, the company uses the stored information only for the purpose of storage, and the retention period is as follows.
※ According to the 'personal information validity period', the personal information of members who have not used the service for one year is separately stored and managed.
The company selects the personal information for which the reason for destruction has occurred, and destroys the personal information with the approval of the company's personal information protection officer.
The company destroys personal information recorded and stored in the form of electronic files so that the record cannot be reproduced, and personal information recorded and stored in paper documents is destroyed by shredding or incineration with a shredder.
|Service Classification||trustee||Consignment work|
|common||NICE Credit Rating Information Co., Ltd.||Identification according to membership service use|
|Hyundai Auto Ever||Customer information management related to Hyundai Motorstudio, computer system development and maintenance|
|KSnet Co., Ltd.||Online payment proxy (credit/debit card and real-time account transfer)|
|Eden & Alice Marketing|| 1. Specialized program operation, member marketing (SMS, DM, TM, etc.), specialized program civil complaint handling, etc.
2. Partner service operation, affiliate service civil complaint handling, etc.
|Hyosung ITX Co., Ltd.||Customer service related to Hyundai Motorstudio|
※ Technical/Administrative Protection Measures
for Personal Information The company applies the following technical/administrative measures to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged in processing customer personal information.
Valuable customer personal information is encrypted and stored in the DB, so that even if it is leaked by external intrusion, the customer's personal information cannot be used.
We are taking measures to ensure that customer information is safely transmitted through SSL in the section where customers enter and deliver customer information when registering and logging in through the website.
In order to provide services and safely manage customer information, we install vaccine programs, periodically update and inspect the personal information processing system, and apply DB encryption solutions and screen capture prevention solutions. In addition, in preparation for external intrusion such as hacking, an intrusion prevention/detection system is installed and continuous monitoring is performed in preparation for hacking and external intrusion through the integrated security control center.
In order to safely manage personal information, the company has established and is operating a personal information management system internally.
We have formed a committee for the protection of personal information of the company, hold committee meetings at least twice a year, and strive to improve and correct matters such as the operation of the personal information management system and personal information protection issues.
We receive personal information protection pledges from personal information handlers who handle customer personal information, and conduct personal information protection training at least twice a year to ensure the importance and safe management of customer information. In addition, we minimize unnecessary access to and exposure of customers' personal information through the authority management of the personal information controller.
Customers can inquire about damage relief and consultation for personal information infringement to the following organizations.
The following organizations are separate organizations from the company. If you are not satisfied with the company's own personal information complaint handling and damage relief results, or if you need more detailed help, please contact us.
|Hyundai Motorstudio Service Division|
| - Person in charge of personal information protection: Kim So-min, team leader
- Affiliation: HMS management team
| - 개인정보 보호 담당자 : 정정아 책임매니저
- 소속부서 : HMS매니지먼트팀
- 전화번호 : 1899-6611
|개인정보보호 정책 및 총괄|
| - 개인정보 보호책임자 : 이상홍 상무
- 소속 : 경영지원본부 개인정보보호팀
| - 개인정보 보호 담당자 : 김준호 책임매니저
- 소속부서 : 개인정보보호팀
- 전화번호 : 080-600-6000
- 이메일 : firstname.lastname@example.org
※ 광고성 정보 수신에 대한 동의 철회 방법은 다음과 같습니다.
각 홈페이지 내 마이페이지에서 광고성 정보 수신거부로 변경,
080-139-5001 : ARS 자동 거부(무료)
When the company changes this personal information processing policy, the reason and the change are notified in advance through the notice box on the first screen of the homepage or a separate window, etc., and then changed and applied.
This policy is effective from March 28, 2022.